Delivery Policy

Last Updated: [08/18/2026]

At Velzeva, our products are delivered digitally, meaning no physical shipping is required.

How Digital Delivery Works

After your payment has been successfully completed:

1. Complete your purchase
Complete checkout using the available payment method.

2. Receive access
Your digital product will be made available using the delivery method specified at checkout.

3. Download or access your product
Follow the instructions provided to download or access your purchased product.

Email Delivery

Where applicable, your access or download information will be sent to the email address provided during checkout.

Please check your spam, junk, promotions, or other filtered folders if you do not immediately see the email.

Delivery Time

Where a product is advertised as Instant Digital Delivery, access is generally provided immediately after successful payment.

In some cases, delivery may be delayed due to payment verification, technical issues, or other circumstances outside our reasonable control.

Incorrect Email Address

Customers are responsible for providing an accurate email address at checkout.

If you entered an incorrect email address, contact us at [support@velzeva.com] and we will make reasonable efforts to assist you in receiving your purchase.

Missing or Failed Delivery

If you completed your purchase but cannot access your digital product, please contact us:

Email: support@velzeva.com

Include your order number and the email address used for the purchase so we can locate your order and assist you.

Technical Requirements

Some digital products may require specific software, applications, or devices.

Any important requirements will be stated on the relevant product page where applicable. Customers are responsible for ensuring that their device and software meet those requirements.